10 do’s and don’ts for crafting more effective SLAs | CIO
SLA adherence is no guarantee of outsourcing success. Here's how to avoid seeing red when all the lights on the service delivery dashboard are green.| CIO
SLA adherence is no guarantee of outsourcing success. Here's how to avoid seeing red when all the lights on the service delivery dashboard are green.| CIO
A service-level agreement (SLA) defines the level of service expected from a vendor, laying out metrics by which service is measured, as well as remedies should service levels not be achieved. It is a critical component of any technology vendor contract.| CIO
