When the SARS-2 pandemic hit the global community, many organizations were able to quickly pivot to remote work, among other adaptations. This will likely not be the last pandemic and other crises will emerge that will require more adaptations to how work gets done. The AI tidal wave may even increase the pace of change. In these environments, learning and innovation have to be woven into the fabric of daily work.| Harold Jarche
When the pandemic broke out, the situation was generally chaotic and the best response was to act firmly, such as establish a lock-down as soon as possible.| Harold Jarche
post-truth (adjective) Relating to or denoting circumstances in which objective facts are less influential in shaping public opinion than appeals to emotion and personal belief. —Oxford Dictionaries| Harold Jarche
The above diagram, by Nick Milton, shows some important aspects of what influences performance [hint: blue]. First, knowledge is the result of information (e.g. learning content) AND experience. Knowledge is directly influenced by one’s own experience. Therefore there is no such thing as “knowledge transfer“. Second, performance is taking action on knowledge. This is what is evident to others in the workplace. They observe what we do. It’s not what we know that is important to others...| Harold Jarche
Personal knowledge mastery (PKM) is a set of processes, individually constructed, to help each of us make sense of our world and work more effectively. PKM keeps us afloat in a sea of information — guided by professional communities and buoyed by social networks.| Harold Jarche