What is churn rate, and how do you calculate it? Learn about customer churn rate and revenue churn rate, and why they are important metrics to measure.| blog.hubspot.com
While brands can use data to inform messaging, leverage modern martech to improve targeting and measure engagement to gauge performance, there is one facet of marketing that modern technology can’t help with: consumer trust.| Nielsen
Set up and conduct a customer satisfaction survey to measure how customers felt about an experience they had with your business.| knowledge.hubspot.com
Discover how social media listening works for brands, our favorite tools to try — and best practices for you get started.| blog.hubspot.com
Read about what a knowledge base is, why they're necessary, and some examples of successful knowledge bases.| blog.hubspot.com
Prioritize and track customer requests with HubSpot's help desk and free ticketing software. Start using AI-powered customer service software for free today!| www.hubspot.com
Need help measuring customer satisfaction? Here are 5 free customer satisfaction survey templates to easily get started.| offers.hubspot.com
Breeze provides customer-facing teams with all the AI tools needed to boost productivity, scale growth, and unlock insights at scale.| www.hubspot.com
Improve customer satisfaction and retention with HubSpot's feedback software. Create custom surveys, analyze responses, and act on valuable insights.| www.hubspot.com
Discover the latest HubSpot data on the leading trends in customer service and cx in 2024.| blog.hubspot.com
Outline your customer experience map with this free set of 7 templates. Included are a buyer's journey template, a current state template, and more.| offers.hubspot.com
What is the best holistic strategy for gathering, sharing, and implementing customer feedback? Inside you'll find actionable tactics to implement a customer feedback loop.| www.hubspot.com
Learn about the Net Promoter Score (NPS) and its importance to your brand's success.| blog.hubspot.com
Everything you need to know about customer journey mapping — what it is, how to create one, and best practices to help you get it right.| blog.hubspot.com
Learn how to reduce customer churn by engaging with your customer base, and use these tips to lower your churn rate in a strategic and timely fashion.| blog.hubspot.com
Learn the A to Z of word of mouth marketing — from WOMM statistics to word-of-mouth marketing strategy with B2C and B2B examples.| blog.hubspot.com
You can't grow a sustainable business without happy customers. Learn how to manage, measure, and improve customer satisfaction here.| www.hubspot.com
Automate and scale website chat conversations with HubSpot’s free chatbot software. Managing questions from prospects and customers has never been easier.| www.hubspot.com
Discover what a buyer persona is and how to combine different research methods to form and create detailed personas to better reach your target audience.| blog.hubspot.com
Get inspired by companies that provide customers with an excellent omni-channel experience and learn how to create one of your own.| blog.hubspot.com
Would your customers recommend you to a friend? Learn how to calculate Net Promoter Score (NPS) and benchmark customer loyalty with this simple formula.| blog.hubspot.com