The global coffee giant Starbucks uses big data and artificial intelligence to drive marketing, sales and business decisions. With a highly successful mobile app and rewards program, the company gathers volumes of data about its customers’ coffee-buying behaviors.| Forbes
Measure your customer satisfaction to identify unhappy customers, boost the customer experience, and increase loyalty.| Surveypal
CRM improves the customer’s experience by enabling you to better manage direct interactions, from sales to customer service and marketing.| Surveypal
Customer service coaching upskills your support agents so they can serve customers better. Learn how to implement an effective CS coaching program.| Surveypal
Text analysis is a powerful tool for support teams as it enables a more seamless customer experience and improved support performance.| Surveypal
Omnichannel customer service delivers an integrated experience across multiple channels and throughout the customer journey. Read this article to learn more.| Surveypal
Customer self-service allows clients to find answers to their questions about your services and products without contacting support. Read this article to learn more.| Surveypal
Customer retention is key especially in times of economic downturn. Here are the most effective strategies to hold onto your customers.| Surveypal
Customer service analytics gathers and explores support data to extract actionable insights that can help enhance team performance and the customer experience.| Surveypal
Customer sentiment analysis enables you to uncover and measure how your customers feel about their experience with your brand.| Surveypal
The value of AI in customer service lies within the fact that it can help improve team performance and enrich the customer experience.| Surveypal
