U.S. consumers play hard to get, but once brands secure their trust, the majority of U.S. consumers are loyal for life, according to a global survey.| Acquia
In this article, we explore using social media as a full-service channel, offering an approach to deliver end-to-end customer service via social channels.| McKinsey & Company
Did you know that it costs five times as much to attract a new customer? Check out this article about ‘Customer Acquisition Vs Retention Costs to learn more.| Invesp - Conversion Rate Optimization Blog