Employees with high job satisfaction scores are committed to their employer, productive and more likely to stay with an organization.| The Thriving Small Business
Customer service is a common term we are all familiar with which means “one who aids or provides help to the purchaser of a good or service”.| The Thriving Small Business
Businesses use customer satisfaction surveys to help gain customer insight and ideas for new product development.| The Thriving Small Business
Goals articulate a strategy for achieving a mission and the goal development process determines the necessary steps to get there.| The Thriving Small Business
A focus group is used to gather information about the customer experience and to develop products and services influenced by customers.| The Thriving Small Business