Customer service is the support you offer your customers from the moment they first contact you and through the years after.| Zendesk
Customer engagement is the ongoing interaction between a buyer and a seller. Learn its importance and how to develop a strategy to boost customer satisfaction.| Zendesk
“One of the biggest improvements is that Zendesk WFM can automatically generate schedules and forecasts based on our ticket volume. With the previous program, we had to put in more information and generate our own schedules.”| Zendesk
Being customer-first means putting the customer at the center of your decision-making. Learn more in our guide.| Zendesk
Customer feedback is any information customers give a company about their experience. Learn how to get feedback from customers to level up your service.| Zendesk
Customer retention can help you boost your bottom line and create long-term customer relationships. Learn more in our guide.| Zendesk
A chatbot is a type of conversational AI businesses can use to automate customer interactions in a friendly, familiar way.| Zendesk
Good customer service helps you acquire and retain customers. Learn how to deliver excellent service in our guide.| Zendesk
The best customer service software strengthens customer loyalty and increases agent efficiency. Learn how to pick the right solution for your business.| Zendesk
A knowledge base is a central library of info that employees or customers can reference. Learn how to build yours to offer the best value to your audience.| Zendesk
Customer expectations are how customers think interactions should go. Learn how to meet customer expectations in this guide.| Zendesk
Customer support is the team of people who help customers with a company's products or services. Learn why it's important and how to do it well.| Zendesk
A customer profile is a document that contains information about your ideal customer. Use it as a strategy guide to create personalized experiences.| Zendesk
ChatGPT is great for work and fun, but it isn’t the only AI chatbot option. Learn about bots for a range of use cases.| Zendesk
Customer satisfaction measures how happy your customers are with your products or services. Discover strategies to keep your customers satisfied.| Zendesk