Support availability and response times vary depending on the type of account you have and the level of support you have purchased, including those in any packaged offering. The following table summarizes those offerings:| Fastly Documentation
Fastly offers Fastly Next-Gen WAF customers a Response Security Service (RSS) that provides your organization with enhanced access to our Customer Security Operations Center (CSOC) team and periodic consultation with a Designated Security Specialist for strategic security solutions reviews and planning. Together, Fastly’s CSOC team and your Designated Security Specialist support the design, implementation, and maintenance of your security solutions by assisting with initial configuration, r...| Fastly Documentation