Usability testing evaluates ease of use by observing users in action, ensuring designs meet their needs. Learn to refine UX through effective testing.| The Interaction Design Foundation
Customer journey maps are visual representations of customer experiences with an organization over time and across channels.| The Interaction Design Foundation
User research can be done at any point in the design cycle. This list of methods and activities can help you decide which to use when.| Nielsen Norman Group
This course will give you insights into the most essential qualitative research methods around and how to put them into practice in your design work.| The Interaction Design Foundation