Based on our research with over 500 leading North American call centers, we have determined the top 3 tips for improving agent resignation and quiet quitting.| SQM Group
In this blog, we cover how to measure call center agent burnout, which is one of the call center industry’s biggest problems, and 7 tips to recover from it.| SQM Group
A comprehensive guide for defining, measuring, tracking, benchmarking, and improving customer satisfaction to deliver great call center customer service.| SQM Group
Determine which Key Performance Indicator is the right metric to focus on improving customer service, employee engagement, and cost.| SQM Group
Benefits and tips for measuring and improving one of the most crucial contact center metrics, resolving a customer's problem on the first call or contact.| SQM Group