Incorporate CX Surveys into Your SaaS Customer Journey
A guide on leveraging CX surveys across the SaaS customer journey to improve user experience, increase loyalty and drive revenue growth.| Retently CX
A guide on leveraging CX surveys across the SaaS customer journey to improve user experience, increase loyalty and drive revenue growth.| Retently CX
Qualitative feedback, or text feedback, is part of what makes NPS such an effective strategy for measuring customer satisfaction.| Retently CX
Generate NPS, CSAT, CES, 5-Star, or PMF surveys with Retently's survey questions generator. Quickly create tailored surveys to measure customer or employee loyalty, satisfaction, and effort, gaining valuable insights to drive informed business decisions.| https://www.retently.com/survey-maker/
Customers no longer pick brands for individual products or services; instead, they choose the business that delivers the best experiences.| Retently CX
CSAT is a survey methodology you can use to track customer satisfaction levels. Here’s a practical guide for an in-depth CSAT overview.| Retently CX
Exploring the inner workings of your most enthusiastic customers - NPS Promoters - to understand what sets them apart.| Retently CX
A strong NPS can fuel your business growth, generate word-of-mouth referrals from Promoters and help you grow without spending as much.| Retently CX
Ask the right NPS survey questions to get a pulse on your customer satisfaction and gain an accurate understanding of how your brand is perceived.| Retently CX
Detractors can be tough and stressful to deal with. Here’s an in-depth guide that will look into the most actionable ways to turn Detractors into Promoters.| Retently CX
This article provides a list of actionable tips to improve your survey response rate. It is applicable to any customer surveys - NPS, CSAT, and CES.| Retently
Not sure which customer satisfaction metric to use? Here’s an accurate overview of NPS, CSAT, and CES, as well as a comparison of NPS vs CSAT and CES.| Retently
Closing the customer feedback loop is one of the simplest ways you can reinforce a positive experience or rectify a negative one.| Retently CX
Is it better to survey customers on a regular basis, such as at the end of every quarter, or to survey customers after an important event or transaction?| Retently CX
Often ignored, Passives are an unpredictable but valuable asset. Engage them and convert their feedback into business opportunities.| Retently CX
We looked into the most popular channels (email, in-app, SMS, phone and messenger) for running NPS surveys and analyzed what they are best suited for.| Retently CX
From automation scenarios to integrating with other systems, find out what you should pay attention to when deciding on the appropriate NPS software.| Retently CX
Want to learn how Customer Effort Score works, and how it can benefit your business? Here’s a definitive guide that will answer all your questions.| Retently CX
