While leaders navigate a constantly changing reality, they must keep thinking about how to drive their business forward. As many companies hold on deploying new initiatives until the outlook is more clear, they are eyeing where current investments can be made: such as in customer experience. Why CX? Where human interactions are concerned, it’s quality, not quantity that ultimately matters most—now more than ever before.| Zendesk
Discover cutting edge trends and gain valuable insights from more than 5,500 service professionals. Explore their top priorities and see how they’re innovating in the face of the industry’s greatest challenges.| Salesforce
In the June 2023 Global Consumer Insights Pulse Survey we polled 8,975 consumers across 25 countries and territories on changing consumer trends.| PwC
The Customer Service Benchmark Report identifies how 1,000 companies handle customer emails and includes tips to help you deliver better service.| www.superoffice.com
The fifth edition of Salesforce’s State of the Connected Customer report reveals how trust, personalization, and digital-first experiences are| Salesforce
Discover the latest HubSpot data on the leading trends in customer service and cx in 2024.| blog.hubspot.com
