Welcome to the series CX 101, where we answer common questions about Customer Experience and how it fits into your organization. Caring about the customer experience isn’t new; it’s been part of business for centuries. The field of CX, though, is still a relatively new one. And, depending on who you ask, you’re likely to […]| CX by Design
CX vs. UX. Many professionals get CX and UX confused; some people even think they’re basically interchangeable. In this post, we’ll discuss the differences between CX and UX| CX by Design