In this series, we’ve covered a lot of CX basics. We’ve defined what CX is, described how to apply human-centered design to business problems, and even explored CX research. But one question still needs an answer: How do you know if it’s time to call in a CX (customer experience) design consultant? That’s what we’ll […]| CX by Design
Welcome to the fifth article in our series explaining the CX by Design process – how we partner with our clients and help them solve their complex business and CX problems. So far, we’ve discussed: By now, we’ve been working with our client for several months. We’ve thoroughly mapped their business processes and understood their […]| CX by Design
This is the fourth article in our series explaining the collaboration process we follow with our clients. The first article overviewed our entire framework, and the second article explored why clients reach out to us. In our last article, we explained the first 10 days of establishing the relationship. At this point, we’ve spent two […]| CX by Design
We’ve talked about why clients call us in and what our process entails. At this point, we’ve had a preliminary consultation with our new client. Now we’re having our first official meeting as a CX partner. This is Day 1 in the CX by Design process. It’s where we start a two-week journey of understanding […]| CX by Design
The first question people ask us about the CX process is “How does it work?”. We get this question from prospective clients...| CX by Design
