A contact center enables direct contact with customers via multiple communication channels, typically powered by a software solution like a CCaaS platform.| Dialpad
AI in customer service is a gamechanger. From conversational AI-powered chatbots to sentiment analysis of calls, AI is helping businesses boost CX for less.| www.dialpad.com
Customer retention is a measure of a business's ability to keep customers over a period of time. A high customer retention rate means a healthier bottom line.| www.dialpad.com