A Voice of Customer (VoC) program is a systematic way to gather, analyze, and act on customer feedback. It helps you capture customers’ requirements.| Thematic
A focus on customer acquisition often overshadows the vital task of retention. A shocking 66% of consumers end relationships with companies due to poor customer service. This highlights a disconnect: Customers crave positive experiences, yet businesses sometimes must listen proactively. The consequence? Churn – lost revenue, tarnished reputation, and wasted effort.| Thematic
Unlock hidden insights from your qualitative data with this in-depth guide to thematic analysis.| Thematic