This blog will discuss techniques and examples of probing or open-ended questions that can be asked to improve customer service and customer satisfaction.| SQM Group
SQM Group's customer service research shows that building customer rapport is the second biggest driver for achieving high call center Csat.| SQM Group
Boost call center tone with 5 practical tips for better communication and customer experiences. Implement now for improved agent skills.| SQM Group
The impact of a well-crafted acknowledgment statement can make a phenomenal difference in a customer's customer service experience.| SQM Group