Customer service is a critical part of the way organizations engage with their customers. Customers’ experience of that is commonly what these businesses are judged on and compared against. This guide examines the concept of customer service experience, why it’s important and what separates the excellent from the mediocre. What is customer service experience? Customer […]| Customer Thermometer
Improve Your NPS score by following the 4 golden rules. There are another 14 actionable strategies for improving your Net Promoter Score| Customer Thermometer
What is customer feedback? Why is it so important? How to get customer feedback and 7 tips for improving your feedback program| Customer Thermometer