Airlines are Implementing DOT Auto-Refunds, and It’s Bad News for Travelers
The Department of Transportation (DOT) in late April finalized rules requiring airlines to automatically issue refunds if there’s a disruption and no acceptable alternative exists. It sounds great in theory, but as airlines put it into effect this week, we find there is a dark side to this change. Several airlines are using this ruling to their full advantage and are now denying refunds to a slew of travelers who would have previously qualified for one.| Cranky Flier
