When I embarked on my journey as a Customer Experience pro nearly two decades ago, I was filled with a sense of discovery and potential. In this field, I saw a set of tools that could truly transform companies; I eagerly absorbed all the processes and strategies CX and UX offered. I was excited to […]| CX by Design
A Consumer Experience Strategy & Service Design case study helping a client update their services, people first.| CX by Design
A case study on Developing A Company-Wide CX Mindset without an in-house CX team.| CX by Design
Welcome to the fifth article in our series explaining the CX by Design process – how we partner with our clients and help them solve their complex business and CX problems. So far, we’ve discussed: By now, we’ve been working with our client for several months. We’ve thoroughly mapped their business processes and understood their […]| CX by Design
