Does Net Promoter Score Work for B2B Companies? You Bet It Does!
In this article, we will give you a few reasons why Net Promoter Score should become an indispensable metric for any B2B company.| Retently CX
In this article, we will give you a few reasons why Net Promoter Score should become an indispensable metric for any B2B company.| Retently CX
Delighted is sunset-ting its survey tool. Discover the top alternatives to keep your CX, NPS, and CSAT programs running.| Retently CX
Fast shipping is no longer enough to win customers. Discover how ecommerce brands can redefine speed and improve the delivery experience.| Retently CX
Does your business stand to benefit by adding a Chief Experience Officer to its C level? Pretty likely - here’s all you need to know about the CXO position.| Retently CX
Product-market fit is the ultimate goal of any SaaS business. While finding it requires considering many factors, measuring it is simpler with surveys.| Retently CX
Effort matters! Measure customer effort and drive their satisfaction with these top CES tools.| Retently CX
Want to collect customer feedback without sending extra emails? Add a survey to your email signature! It’s simple, non-intrusive and super effective.| Retently CX
CSAT is a survey methodology you can use to track customer satisfaction levels. Here’s a practical guide for an in-depth CSAT overview.| Retently CX
Here’s all you need to know about customer feedback - how valuable it is, how to collect actionable insights, how to manage the data, and act on it.| Retently CX
Detractors can be tough and stressful to deal with. Here’s an in-depth guide that will look into the most actionable ways to turn Detractors into Promoters.| Retently CX
The Customer Success Manager is not a passive role. Unlike a traditional Customer Support scenario, a CSM’s goal is long-term success for their customers.| Retently
Closing the feedback loop and addressing the issues reported by customers has a greater impact on a business than getting a statistically significant result.| Retently
Craft the perfect customer feedback questionnaire with our comprehensive guide to 35 essential questions and unlock invaluable insights.| Retently CX
eNPS is becoming increasingly popular among different companies, but what is it and how should you use it to boost employee satisfaction?| Retently CX
The NPS score can vary dramatically, and if you want to figure out whether yours is good or bad, there are a variety of factors you need to look at.| Retently CX
