Equipping agents with the best assurance statements to help them navigate challenging conversations with confidence.| SQM Group
Welcome to the world of call centers, where the customer is always right, except when they're wrong, confused, or speaking in riddles.| SQM Group
Establishing rapport with customers is not just a task—it's a strategic necessity.| SQM Group
Explore 20 essential habits that call center agents can integrate into their daily routines.| SQM Group
SQM's on-demand agent self-CX soft skills training empowers agents to take charge of their professional development.| SQM Group
The terms ‘Customer Service’ and ‘Customer Experience’ are often used interchangeably in customer support. Customer service and customer experience are closely related but different.| SQM Group
The impact of a well-crafted acknowledgment statement can make a phenomenal difference in a customer's customer service experience.| SQM Group