What really is Vibe Coding? Vice Coding is a new programming style that emphasizes rapid, intuitive and low-ceremony development. Developers...| Horses for Sources | No Boundaries
We only really want to invest in personable relationships that are meaningful. Everything else is really just a transaction that can be automated or AI-ed. So buy that VR headset and give up on transactional humanity… the future is in the Metaverse folks!| Horses for Sources | No Boundaries
You know what we’re sick and tired of at HFS? Ridiculous empty-promise press releases touting GenAI capabilities with no in-production...| Horses for Sources | No Boundaries
AWS could lose steam as the migration to the cloud, as a technology platform, gives way to the cloud’s role in making data a business asset. While AWS's growth numbers are still holding up, there could be significant changes on the horizon as Google Cloud Platform (GCP) makes up lost ground with its approach to a data-centric cloud environment.| Horses for Sources | No Boundaries
Cognizant has made a significant investment in ServiceNow capabilities with the acquisition of Thirdera, one of the much-admired deep consultancies...| Horses for Sources | No Boundaries
To be a truly autonomous organization, the principles of OneOffice hold truer than ever: workflows need to execute in real-time between customers and employees - and engage partners in your ecosystem. OneOffice is about understanding and discovering the data you must have to win in your market - right now in real-time - as the market environment keeps changing.| Horses for Sources | No Boundaries
As speculation of a Capgemini takeover of WNS heats up, you have to question the future of BPO specialist firms...| Horses for Sources | No Boundaries
The focus of a lot of US business is going to be squarely on cost reduction, and this will have a direct impact on global IT service providers. This will result in a double whammy hit for the India-dependent service providers and consultancies as US firms will be incentivized to reshore services work back to the US, and also to invest more heavily in AI to reduce reliance on support staff in areas like application development and business services.| Horses for Sources | No Boundaries
Let’s be clear. Tariffs aren't inherently evil. In limited, strategic use, they can buy time for critical industries. But when wielded as a broad, blunt policy — as a primary economic lever — they don’t deliver results. They create a cascade of consequences that hurt far more than they help.| Horses for Sources | No Boundaries
Miss the good old days when everything was fine as long as the economy was good? Today we need to...| Horses for Sources | No Boundaries
Protectionism isn't just disrupting your current vendor relationships—it's fundamentally transforming how services will be delivered to your organization. The more governments try to lock down supply chains, labor markets, and data flows, service providers are left with no choice but to accelerate their shift toward Services-as-Software.| Horses for Sources | No Boundaries
The world of enterprise innovation has changed dramatically since pre-pandemic days, and we – at HFS – have redefined how...| Horses for Sources | No Boundaries
The changing nature of the US workforce supports the possibility of services coming to the US as anxious businesses look to get ahead of global risk and uncertainty. Only a fool would ignore the magnitude of what is happening in our geopolitical landscape.| Horses for Sources | No Boundaries
Have you been taking your FOBO pills? Because without a healthy Fear Of Becoming Obsolete, you will likely end up...| Horses for Sources | No Boundaries
Salesforce’s AgentForce 2.0 signals a new era of digital labor, redefining how enterprises manage productivity, outsourcing, and internal workforce models. By integrating AI-driven Digital Workforce Equivalents (DWEs) into its platform, Salesforce positions itself as a cornerstone of the agentic AI revolution, challenging traditional IT and outsourcing paradigms. We believe this release signals a clear path toward the services industry’s shift toward Services-as-Software.| Horses for Sources | No Boundaries
It’s been exactly two years since ChatGPT 3.0 hit the streets and dramatically changed the AI conversation. One of the...| Horses for Sources | No Boundaries
When every tech firm is pounding out an identical narrative to seize their pound of GenAI marketing flesh, who better...| Horses for Sources | No Boundaries
Two very different worlds, one based on humans and the other on technology, are becoming one blended, scalable solution we are calling Services-as-Software. In short, the line between services and software is blurring and eventually vanishing, and this progression has become more crucial than ever.| Horses for Sources | No Boundaries
Some technologies struggle to fulfill their potential and need to be laid to rest. However, there are technologies that simply...| Horses for Sources | No Boundaries
Why do enterprises buy services? Because they need “work” performed that can be managed more effectively by people outside of...| Horses for Sources | No Boundaries
IT and BPO services have been on an incredible run for the last quarter of a century, enjoying the relentless...| Horses for Sources | No Boundaries
While tech and BPO service providers have grappled with flagging enterprise demand and other market pressures, GCCs have thrived, with HFS estimating 2000 expected to be in full operation in 2025. So, are these GCCs genuinely the new face of Indian IT? And can they sustain their success and continue leading the charge in global technology services?| Horses for Sources | No Boundaries
The reality of GenAI integration into the workplace reveals a paradox: while the initial productivity gains are evident, they often come with hidden costs that can offset the benefits by creating new challenges. The highest cost that must be addressed is when people become over-reliant on GenAI to develop solutions and suffer a decline in their learning capabilities.| Horses for Sources | No Boundaries
We've finally reached the point in our careers when we need to learn new and more ingenious ways of doing things. No more papering over the cracks, no more passing the problems onto someone else to fix. YOU are the problem that now needs fixing. Generative AI is your secret weapon. It tears down barriers, fuels innovation, and keeps you ahead of the curve. Adapt or perish – the choice is yours.| Horses for Sources | No Boundaries
It’s hard to remember that the Generative Era is barely more than a year into its fledgling life since LLMs...| Horses for Sources | No Boundaries
The IT and business services world has entered a crucial phase where the winners and losers will become clear in...| Horses for Sources | No Boundaries
In most of today’s Global 2000 enterprises, stodgy shared services are failing to deliver value beyond back-office support, provide exciting...| Horses for Sources | No Boundaries
