What really is Vibe Coding? Vice Coding is a new programming style that emphasizes rapid, intuitive and low-ceremony development. Developers...| Horses for Sources | No Boundaries
New TCS CEO K Krithivasan (left) taking the reins from Rajesh Gopinathan So new(ish) TCS CEO MD K Krithivasan (or...| Horses for Sources | No Boundaries
You know what we’re sick and tired of at HFS? Ridiculous empty-promise press releases touting GenAI capabilities with no in-production...| Horses for Sources | No Boundaries
AWS could lose steam as the migration to the cloud, as a technology platform, gives way to the cloud’s role in making data a business asset. While AWS's growth numbers are still holding up, there could be significant changes on the horizon as Google Cloud Platform (GCP) makes up lost ground with its approach to a data-centric cloud environment.| Horses for Sources | No Boundaries
Nothing has disrupted the cozy status quo of big enterprise technology transformations more than GenAI. It has been a true leveler across the industry where suddenly everyone is operating on a level playing field, trying to convince the world they have a better GenAI story than their competitors. Our industry has been equalized, and a new set of winners are going to emerge| Horses for Sources | No Boundaries
To be a truly autonomous organization, the principles of OneOffice hold truer than ever: workflows need to execute in real-time between customers and employees - and engage partners in your ecosystem. OneOffice is about understanding and discovering the data you must have to win in your market - right now in real-time - as the market environment keeps changing.| Horses for Sources | No Boundaries
Protectionism isn't just disrupting your current vendor relationships—it's fundamentally transforming how services will be delivered to your organization. The more governments try to lock down supply chains, labor markets, and data flows, service providers are left with no choice but to accelerate their shift toward Services-as-Software.| Horses for Sources | No Boundaries
The world of enterprise innovation has changed dramatically since pre-pandemic days, and we – at HFS – have redefined how...| Horses for Sources | No Boundaries
HFS research has found that the average time for a bank to onboard a new commercial customer is 32 days....| Horses for Sources | No Boundaries
Salesforce’s AgentForce 2.0 signals a new era of digital labor, redefining how enterprises manage productivity, outsourcing, and internal workforce models. By integrating AI-driven Digital Workforce Equivalents (DWEs) into its platform, Salesforce positions itself as a cornerstone of the agentic AI revolution, challenging traditional IT and outsourcing paradigms. We believe this release signals a clear path toward the services industry’s shift toward Services-as-Software.| Horses for Sources | No Boundaries
Did you know that the average time a US employee spends reading up on their company health insurance coverage is...| Horses for Sources | No Boundaries
Watch the videocast, here Sandeep Dadlani, Executive VP and Chief Digital and Technology Officer at UnitedHealth Group (UHG), the world’s...| Horses for Sources | No Boundaries
The noise surrounding GenAI has reached insufferable proportions – literally, everyone has to voice their opinion on it, regardless of...| Horses for Sources | No Boundaries
Why do enterprises buy services? Because they need “work” performed that can be managed more effectively by people outside of...| Horses for Sources | No Boundaries
IT and BPO services have been on an incredible run for the last quarter of a century, enjoying the relentless...| Horses for Sources | No Boundaries
While tech and BPO service providers have grappled with flagging enterprise demand and other market pressures, GCCs have thrived, with HFS estimating 2000 expected to be in full operation in 2025. So, are these GCCs genuinely the new face of Indian IT? And can they sustain their success and continue leading the charge in global technology services?| Horses for Sources | No Boundaries
We've finally reached the point in our careers when we need to learn new and more ingenious ways of doing things. No more papering over the cracks, no more passing the problems onto someone else to fix. YOU are the problem that now needs fixing. Generative AI is your secret weapon. It tears down barriers, fuels innovation, and keeps you ahead of the curve. Adapt or perish – the choice is yours.| Horses for Sources | No Boundaries
It’s hard to remember that the Generative Era is barely more than a year into its fledgling life since LLMs...| Horses for Sources | No Boundaries
The IT and business services world has entered a crucial phase where the winners and losers will become clear in...| Horses for Sources | No Boundaries
In most of today’s Global 2000 enterprises, stodgy shared services are failing to deliver value beyond back-office support, provide exciting...| Horses for Sources | No Boundaries
