The latest strategy news and analysis for customer experience leaders| www.customerexperiencedive.com
CX leaders too often fail to connect their metrics and initiatives to business objectives. But investments in data analytics, generative AI and CX basics are beginning to pay off.| CX Dive
The latest technology news and analysis for customer experience leaders| www.customerexperiencedive.com
The Biden-Harris administration on Monday launched “Time Is Money,” an initiative to crack down on businesses that purposefully provide poor customer service in an effort to maximize profit.| CX Dive