Does Net Promoter Score Work for B2B Companies? You Bet It Does!
In this article, we will give you a few reasons why Net Promoter Score should become an indispensable metric for any B2B company.| Retently CX
In this article, we will give you a few reasons why Net Promoter Score should become an indispensable metric for any B2B company.| Retently CX
Learn about Net Promoter Score (NPS), Customer Success and how to grow your business revenue by improving customer retention and decreasing churn.| Retently CX
High-ticket shoppers need help. Learn how data-fed AI chatbots surface the right shortlist, answer specs, and escalate fast to boost conversion and trust.| Retently CX
Delighted is sunset-ting its survey tool. Discover the top alternatives to keep your CX, NPS, and CSAT programs running.| Retently CX
NPS as your exit survey - from the unique benefits to the discoveries you can make about improving retention using the collected data.| Retently CX
Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. At a first glance, relying on the input provided by the sales, marketing, and support teams might seem sufficient; however, we wanted to take the opportunity to use customer feedback to prioritize the product roadmap from a […]| Retently CX
Explore how the Airbnb Net Promoter survey drives growth and loyalty, and discover the power of well-implemented surveys.| Retently CX
Refund customer experience: how to turn returns into repeat sales with post-refund feedback and recovery tactics.| Retently CX
Learn the tactics and strategies on the opposite end of the NPS scale - the world’s least successful companies, from a churn perspective.| Retently CX
A guide on leveraging CX surveys across the SaaS customer journey to improve user experience, increase loyalty and drive revenue growth.| Retently CX
Learn how to efficiently automate customer feedback management and help customer success teams evolve from being reactive to predictive.| Retently CX
Qualitative feedback, or text feedback, is part of what makes NPS such an effective strategy for measuring customer satisfaction.| Retently CX
Product-market fit is the ultimate goal of any SaaS business. While finding it requires considering many factors, measuring it is simpler with surveys.| Retently CX
Just like monitoring your health is an ongoing process, keeping track of the business health is a commitment, making NPS crucial for success.| Retently CX
Effort matters! Measure customer effort and drive their satisfaction with these top CES tools.| Retently CX
Explore the specifics of ongoing, interval-based and touchpoint-based NPS campaigns, and learn how to align your strategy with your business goals.| Retently CX
Get an in-depth look into the anatomy of the customer and learn how different customer types influence NPS.| Retently CX
Let's break down the key stages of the buyer’s journey in ecommerce & retail and explore the relevant customer surveys for each touchpoint.| Retently CX
Widely adopted by ecommerce companies, 5-star surveys have become a common feature of the shopping experience and a key performance indicator.| Retently CX
Enter your NPS data, calculate your Net Promoter Score and benchmark your NPS campaign results against industry competitors.| Retently CX
NPS is a valuable method of gathering feedback from customers to improve your product. Learn how to use NPS feedback in your product roadmap.| Retently CX
Detractors can be tough and stressful to deal with. Here’s an in-depth guide that will look into the most actionable ways to turn Detractors into Promoters.| Retently CX
Do you know how many customers talk about your brand to others in a positive light? Do you capitalize on that to drive more brand engagement and revenue?| Retently CX
This article covers unique features that only Retently has. We only focused on the major things, rather than exploring every minor detail.| Retently
A comprehensive comparison of product reviews and NPS surveys to help enhance your brand's customer experience strategy.| Retently
This article provides a list of actionable tips to improve your survey response rate. It is applicable to any customer surveys - NPS, CSAT, and CES.| Retently
Not sure which customer satisfaction metric to use? Here’s an accurate overview of NPS, CSAT, and CES, as well as a comparison of NPS vs CSAT and CES.| Retently
Customer lifetime value is a metric any growth-oriented business should focus on. Here are 14 proven tactics to boost your CLV and generate more revenue.| Retently CX
Closing the customer feedback loop is one of the simplest ways you can reinforce a positive experience or rectify a negative one.| Retently CX
Is it better to survey customers on a regular basis, such as at the end of every quarter, or to survey customers after an important event or transaction?| Retently CX
Often ignored, Passives are an unpredictable but valuable asset. Engage them and convert their feedback into business opportunities.| Retently CX
Unlock deeper insights with open-ended questions. Transform your data collection with effective open-ended questions examples and tips.| Retently
Lifecycle emails are an important part of forming, developing and strengthening the relationship between your business and your customers.| Retently
We looked into the most popular channels (email, in-app, SMS, phone and messenger) for running NPS surveys and analyzed what they are best suited for.| Retently CX
Craft the perfect customer feedback questionnaire with our comprehensive guide to 35 essential questions and unlock invaluable insights.| Retently CX
Listening to the Voice of the Customer is one of the best ways to increase customer satisfaction and trust in your brand.| Retently CX
Want to learn how Customer Effort Score works, and how it can benefit your business? Here’s a definitive guide that will answer all your questions.| Retently CX
