The tax agency posted marked growth in the use of online and app services during FY24, but the handling of written correspondence and telephony continued to fall well below targets While it continues efforts to drive more and more users to interact using digital channels, HM Revenue and Custo| PublicTechnology
Three professional bodies for tax and finance professionals have made submissions to parliament, warning that HMRC needs to improve customer service and take a more cautious approach to digital transformation Three professional bodies representing tax, accounting and finance professionals hav| PublicTechnology
Ministers have announced that, while department remains committed to becoming ‘digital-first tax administration’ and promoting transition to online services, money will be invested in boosting telephony to meet required levels Government is to provide HM Revenue and Customs with an extra £51m| PublicTechnology
After publicly unveiling – and then swiftly revoking – plans to significantly scale back its telephone services, HM Revenue and Customs needs to recruit additional personnel, according to permanent secretary Jim Harra The head of HM Revenue and Customs has said the department has been tasked| PublicTechnology