Call whisper is a call monitoring feature when a supervisor can speak directly to an agent during a call without the customer's knowledge, providing coaching or guidance as needed.| MightyCall –
Toll-free numbers (800, 888, 877, 866, 855, 844 or 833) provide cost-free contact for callers thereby enhance customer experience, build trust, and help businesses grow.| MightyCall –
An auto-attendant is a phone system feature that answers and routes calls automatically, improving call management and enhancing customer experience.| MightyCall –
Call routing is a feature that automatically distributes phone calls. You can set up call forwarding to voicemail, other numbers, or recorded information, or place calls in a queue for your team to respond to.| MightyCall –
Every customer call is an opportunity to impress with MightyCall Inbound Call Center Software designed for SMBs| MightyCall –
Ring Groups enable businesses to manage and route incoming calls to the appropriate agents or teams, reducing wait times and ensuring a superior customer experience.| MightyCall –
Call flow designer is an app that enables businesses to create custom call flows by visually mapping out how callers are routed through their call flow builder.| MightyCall –
Learn all about MightyCall Virtual Phone System, Voice, Web and App Features. The components that will help your business succeed!| MightyCall –
The must-have call center features include ACD, IVR, call queue, call recording, call monitoring, call routing, call whisper, and more. Read on to find out which ones you need.| MightyCall –
The call abandonment rate measures the number of abandoned calls compared to the total number of calls received by a call center.| MightyCall –