The back office is dead... long live OneOffice - Horses for Sources | No Boundaries
If someone called you “back office”, I’d imagine you’d be a little bit offended. It’s probably not much worse than...| Horses for Sources | No Boundaries
If someone called you “back office”, I’d imagine you’d be a little bit offended. It’s probably not much worse than...| Horses for Sources | No Boundaries
New TCS CEO K Krithivasan (left) taking the reins from Rajesh Gopinathan So new(ish) TCS CEO MD K Krithivasan (or...| Horses for Sources | No Boundaries
Retail banking remains the most visible segment of the global banking market with the greatest alignment (and exposure!) to consumer...| Horses for Sources | No Boundaries
My analyst colleague Saurabh Gupta has shared our viewpoint about what’s going on with Accenture in 2025 and it’s big...| Horses for Sources | No Boundaries
One IT services provider delivering superlative performance in recent years is Capgemini, recording over 20% revenue growth in the first...| Horses for Sources | No Boundaries
As speculation of a Capgemini takeover of WNS heats up, you have to question the future of BPO specialist firms...| Horses for Sources | No Boundaries
Protectionism isn't just disrupting your current vendor relationships—it's fundamentally transforming how services will be delivered to your organization. The more governments try to lock down supply chains, labor markets, and data flows, service providers are left with no choice but to accelerate their shift toward Services-as-Software.| Horses for Sources | No Boundaries
The world of enterprise innovation has changed dramatically since pre-pandemic days, and we – at HFS – have redefined how...| Horses for Sources | No Boundaries
The changing nature of the US workforce supports the possibility of services coming to the US as anxious businesses look to get ahead of global risk and uncertainty. Only a fool would ignore the magnitude of what is happening in our geopolitical landscape.| Horses for Sources | No Boundaries
Have you been taking your FOBO pills? Because without a healthy Fear Of Becoming Obsolete, you will likely end up...| Horses for Sources | No Boundaries
Salesforce’s AgentForce 2.0 signals a new era of digital labor, redefining how enterprises manage productivity, outsourcing, and internal workforce models. By integrating AI-driven Digital Workforce Equivalents (DWEs) into its platform, Salesforce positions itself as a cornerstone of the agentic AI revolution, challenging traditional IT and outsourcing paradigms. We believe this release signals a clear path toward the services industry’s shift toward Services-as-Software.| Horses for Sources | No Boundaries
Did you know that the average time a US employee spends reading up on their company health insurance coverage is...| Horses for Sources | No Boundaries
In October 2022, HFS said goodbye to the Top 10’s and welcomed HFS Horizons, a forward-looking construct to evaluate service...| Horses for Sources | No Boundaries
The noise surrounding GenAI has reached insufferable proportions – literally, everyone has to voice their opinion on it, regardless of...| Horses for Sources | No Boundaries
Why do enterprises buy services? Because they need “work” performed that can be managed more effectively by people outside of...| Horses for Sources | No Boundaries
IT and BPO services have been on an incredible run for the last quarter of a century, enjoying the relentless...| Horses for Sources | No Boundaries
So, the worst rumor in the industry finally came to fruition: Thierry Delaporte finally fell on his sword at struggling...| Horses for Sources | No Boundaries
While tech and BPO service providers have grappled with flagging enterprise demand and other market pressures, GCCs have thrived, with HFS estimating 2000 expected to be in full operation in 2025. So, are these GCCs genuinely the new face of Indian IT? And can they sustain their success and continue leading the charge in global technology services?| Horses for Sources | No Boundaries
Cognizant’s bold $1.3B acquisition of Belcan isn’t just a headline grabber; it’s a game-changer in an IT services market that’s...| Horses for Sources | No Boundaries
The IT and business services world has entered a crucial phase where the winners and losers will become clear in...| Horses for Sources | No Boundaries
