In this article, we will give you a few reasons why Net Promoter Score should become an indispensable metric for any B2B company.| Retently CX
Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. At a first glance, relying on the input provided by the sales, marketing, and support teams might seem sufficient; however, we wanted to take the opportunity to use customer feedback to prioritize the product roadmap from a […]| Retently CX
From implementing innovative features to perfecting customer experience, we share some of the reasons behind Tesla’s high NPS score.| Retently CX
Explore how the Airbnb Net Promoter survey drives growth and loyalty, and discover the power of well-implemented surveys.| Retently CX
Learn the tactics and strategies on the opposite end of the NPS scale - the world’s least successful companies, from a churn perspective.| Retently CX
A guide on leveraging CX surveys across the SaaS customer journey to improve user experience, increase loyalty and drive revenue growth.| Retently CX
Product-market fit is the ultimate goal of any SaaS business. While finding it requires considering many factors, measuring it is simpler with surveys.| Retently CX
Just like monitoring your health is an ongoing process, keeping track of the business health is a commitment, making NPS crucial for success.| Retently CX
Effort matters! Measure customer effort and drive their satisfaction with these top CES tools.| Retently CX
Explore the specifics of ongoing, interval-based and touchpoint-based NPS campaigns, and learn how to align your strategy with your business goals.| Retently CX
Let's break down the key stages of the buyer’s journey in ecommerce & retail and explore the relevant customer surveys for each touchpoint.| Retently CX
Want to collect customer feedback without sending extra emails? Add a survey to your email signature! It’s simple, non-intrusive and super effective.| Retently CX
Let’s explore the best CSAT software for Ecommerce and Retail to help you spot the most relevant one for your brand needs.| Retently CX
Ask the right NPS survey questions to get a pulse on your customer satisfaction and gain an accurate understanding of how your brand is perceived.| Retently CX
Not sure which customer satisfaction metric to use? Here’s an accurate overview of NPS, CSAT, and CES, as well as a comparison of NPS vs CSAT and CES.| Retently
Unlock deeper insights with open-ended questions. Transform your data collection with effective open-ended questions examples and tips.| Retently
Hiring your first customer success manager is not like hiring a PHP expert or Wordpress developer. CSMs at an early stage startup need to be generalists...| Retently CX
Managing your customer retention is an important part of growing a sustainable B2B business. There’s no worse feeling than seeing your customers leaving.| Retently CX
Learn about the power of “Thank you for your feedback” in transforming customer relations. Use these templates to improve customer loyalty.| Retently CX
Listening to the Voice of the Customer is one of the best ways to increase customer satisfaction and trust in your brand.| Retently CX
From automation scenarios to integrating with other systems, find out what you should pay attention to when deciding on the appropriate NPS software.| Retently CX
Want to learn how Customer Effort Score works, and how it can benefit your business? Here’s a definitive guide that will answer all your questions.| Retently CX
Great customer success is perhaps the single greatest defense you have against high churn. Some of the areas where the churn rate is affected.| Retently CX