We've listed 10 customer support tools and features that you should integrate to ensure a comprehensive approach to supporting your customers.| Groove Blog
Customer satisfaction’s importance can not be overstated. It gives you potential referrals, decreases churn, and increases LTV. While in the past it was enough just to have a FAQ and a support email, those times are long gone. With the wide range of competitors to choose from, customers are expecting to solve their problem immediately, […]| Groove Blog
Customer acquisition is expensive and time-consuming, while the markets are getting more and more competitive. So who can win this battle? Businesses with high LTV. Apart from bigger profit margins, higher LTV allows you to invest more into development and be able to withstand higher CAC. One sure way to lose a customer is to […]| Groove Blog
Customer acquisition is expensive and time-consuming, while the markets are getting more and more competitive. So who can win this battle? Businesses with high LTV. Apart from bigger profit margins, higher LTV allows you to invest more into development and be able to withstand higher CAC. One sure way to lose a customer is to […]| Groove Blog
How buyers feel about your business impacts everything from conversion to retention. Here's how to improve the ecommerce customer experience!| Groove Blog
Customer satisfaction’s importance can not be overstated. It gives you potential referrals, decreases churn, and increases LTV. While in the past it was enough just to have a FAQ and a support email, those times are long gone. With the wide range of competitors to choose from, customers are expecting to solve their problem immediately, […]| Groove Blog
What is a help desk? Let's explore some definitions, talk about what help desks can do for your business, and help you find the right one!| Groove Blog