Establishing a customer-centric culture at your company
A customer experience/voice of customer programme is essential for establishing a customer-centric culture at your company. Here's how to get it right.| Thematic
A customer experience/voice of customer programme is essential for establishing a customer-centric culture at your company. Here's how to get it right.| Thematic
A focus on customer acquisition often overshadows the vital task of retention. A shocking 66% of consumers end relationships with companies due to poor customer service. This highlights a disconnect: Customers crave positive experiences, yet businesses sometimes must listen proactively. The consequence? Churn – lost revenue, tarnished reputation, and wasted effort.| Thematic
Feedback loops help businesses to understand their customers' needs better and make informed decisions to improve customer experience. Here's a quick breakdown.| Thematic
