Since 2018, the American Customer Satisfaction Index has been painting a clear picture—customers are growing more frustrated, and their patience is wearing| Peaceful Leaders Academy
Learn about what qualifies as aggressive behavior in the workplace, its causes, and how to deal with it professionally with our expert-written blog post.| Defuse - De-Escalation Training
Conflicts can occur at any time for any reason. Discover the five de-escalation skills necessary to resolve conflict when it happens.| Defuse - De-Escalation Training
Working in customer service has its ups and downs, but you can mitigate the negatives by maintaining a positive attitude. Find out how in our guide!| Defuse - De-Escalation Training
Being on a customer service team is hard, but knowing de-escalation techniques can help ease off the burden. Learn more on our expert-written blog post!| Defuse - De-Escalation Training
In the business world, communication isn’t just about words but about everything else you […]| Defuse - De-Escalation Training
In the intricate dynamics of human interaction, the art of empathetic listening stands as […]| Defuse - De-Escalation Training
