Customer intelligence (CI) is the process of collecting and analyzing consumer data to develop actionable insights.| Zendesk
Customer service is the support you offer your customers from the moment they first contact you and through the years after.| Zendesk
Loyalty programs can boost customer retention and loyalty. Discover a few successful programs and how to implement your own.| Zendesk
Customer service KPIs are key metrics to help support teams track and analyze performance. Learn about the 21 top stats to know in our guide.| Zendesk
Customer needs are the driving forces that motivate individuals to purchase from a business and remain loyal. Learn how to identify and fulfill customer needs.| Zendesk
Customer expectations are how customers think interactions should go. Learn how to meet customer expectations in this guide.| Zendesk
Customer lifetime value is the estimated amount of revenue a consumer will contribute to your business in their lifetime. Learn more about it in our guide.| Zendesk
75% of consumers will spend more with businesses that have a good customer experience. Read our 51 customer service statistics to propel your profitability.| Zendesk