Taking care how you build customer surveys and which customers you survey comes down to this: if you’re going to do a job, do it well or don’t bother at all. Survey bias threatens the whole purpose of customer surveys. This is why eliminating survey bias is so important when collecting customer feedback. The fundamental […]| Customer Thermometer
What is customer feedback? Why is it so important? How to get customer feedback and 7 tips for improving your feedback program| Customer Thermometer
Want a list of questions that you can ask your customers to get feedback? We've put together some of the most important survey questions.| Customer Thermometer