Taking care how you build customer surveys and which customers you survey comes down to this: if you’re going to do a job, do it well or don’t bother at all. Survey bias threatens the whole purpose of customer surveys. This is why eliminating survey bias is so important when collecting customer feedback. The fundamental […]| Customer Thermometer
Learn what your customer retention rate is and how to use this KPI data to your advantage in our series on keeping your customers.| Customer Thermometer
Customer service is a critical part of the way organizations engage with their customers. Customers’ experience of that is commonly what these businesses are judged on and compared against. This guide examines the concept of customer service experience, why it’s important and what separates the excellent from the mediocre. What is customer service experience? Customer […]| Customer Thermometer
In depth actionable NPS analysis is vital in improving your NPS score. Without NPS analysis Net Promoter Score is just a number. Action is req| Customer Thermometer
Improve Your NPS score by following the 4 golden rules. There are another 14 actionable strategies for improving your Net Promoter Score| Customer Thermometer
Everything you need to know about how to calculate your NPS score. We show you how to calculate NPS score for free. Examples and templates.| Customer Thermometer
What you should do with negative feedback? The best practice approach to customer feedback goes beyond measuring it to acting upon it.| Customer Thermometer
What is customer feedback? Why is it so important? How to get customer feedback and 7 tips for improving your feedback program| Customer Thermometer
Setup your own NPS survey in minutes. Follow our simple step by step guide to send out your NPS survey within an email or add it to site/app| Customer Thermometer
9 excellent example NPS survey questions to use as a templates. Learn which NPS questions are best to ask and how to deal with NPS responses.| Customer Thermometer
Want a list of questions that you can ask your customers to get feedback? We've put together some of the most important survey questions.| Customer Thermometer