As we enter 2025, customer operations stand at a decisive moment. The widespread adoption of AI isn't just changing workflows—it's redefining the possibilities of customer experience delivery. Read more.| Forest Admin Blog
After you’ve designed your process, set up the right triggers, broken down the work into clear actions, and documented everything, your job isn’t done yet. Now it’s time to focus on monitoring, and Operations have their dedicated KPIs.| Forest Admin Blog