It is amazing what showing empathy in selling can do. The client’s eyes light up; a smile cracks his hitherto sullen face; his face brightens| Lend Me Your Ears
Even die-hard “We will never buy from you” customers or prospects can be turned. This is what a sales recovery plan is all about. It includes| Lend Me Your Ears
Saying, "I'm sorry" saves sales. There is no shame in apologizing. If you are a salesperson, or even the President, and you have made a mista| Lend Me Your Ears