Leverage persona profiles to optimize customer interactions, tailoring them to match various customer segment preferences, needs, and characteristics.| SQM Group
We thought it would be helpful to share call center quality assurance tips for improving your QA Scores and customer satisfaction.| SQM Group
Learn why building customer rapport is one of an agent's most essential skills to delivering great customer service.| SQM Group
SQM Group's customer service research shows that building customer rapport is the second biggest driver for achieving high call center Csat.| SQM Group
To ensure agents deliver customer empathy consistently, they need to be trained, coached, and monitored through their QA program and post-call surveys.| SQM Group