This blog will discuss techniques and examples of probing or open-ended questions that can be asked to improve customer service and customer satisfaction.| SQM Group
In this blog, we discuss the benefits of personalized customer experience and explore 10 personalization tips to help resolve issues on the first contact.| www.sqmgroup.com
SQM Group's customer service research shows that building customer rapport is the second biggest driver for achieving high call center Csat.| SQM Group
To ensure agents deliver customer empathy consistently, they need to be trained, coached, and monitored through their QA program and post-call surveys.| SQM Group