Analyze 100% of calls with our auto QA/CX analytics tool and predict customer satisfaction with up to 95% accuracy for every call.| SQM Group
Optimize agent efficiency and effectiveness in delivering cost-effective customer service with Call Center Performance Management.| SQM Group
Let's explore the 2024 FCR benchmark results. Highlighting trends, challenges, and advancements.| SQM Group
In this blog, we'll explore the top 12 KPIs every call center should track and offer actionable tips for improving them.| SQM Group
First Call Resolution (FCR) is widely considered the key performance metric that provides a balanced view (quality and cost) of a call center’s overall performance.| SQM Group
Measure internal and external Customer Experience using First Call Resolution; the King of all Call Center Metrics.| SQM Group
Discover the benefits of call center software that delivers customer experience improvement opportunities to individual agents and their supervisors.| SQM Group
Discover our comprehensive guide on how Call Center Quality Assurance (QA) works for improving first call resolution and customer service.| SQM Group
A comprehensive guide for defining, measuring, tracking, benchmarking, and improving customer satisfaction to deliver great call center customer service.| SQM Group
mySQM™ FCR Insights software is designed to help call centers capture, analyze, benchmark, and report customer and employee experience.| SQM Group
Software specifically built for call centers, designed to measure, track, benchmark, improve customer and employee experience, and reduce costs.| SQM Group