“It's already led to a 15% reduction in people needing to contact live human agents," CEO Brian Chesky said.| CX Dive
The latest strategy news and analysis for customer experience leaders| www.customerexperiencedive.com
Data science fundamentals can help CX leaders react quickly to changing consumer demands, understand the value of their investments and better communicate their findings.| CX Dive
Customer experience news for industry leaders. Covering customer service, personalization, loyalty, technology and more.| www.customerexperiencedive.com
The latest technology news and analysis for customer experience leaders| www.customerexperiencedive.com
The home improvement retailer says associates will be able to better guide professional customers through complex projects with new insights available through its Sidekick app.| CX Dive
The Biden-Harris administration on Monday launched “Time Is Money,” an initiative to crack down on businesses that purposefully provide poor customer service in an effort to maximize profit.| CX Dive
More than 9 in 10 consumers believe that companies often prioritize profits over protecting customer data, a Cassie survey found.| CX Dive