CX leaders too often fail to connect their metrics and initiatives to business objectives. But investments in data analytics, generative AI and CX basics are beginning to pay off.| CX Dive
Customer experience news for industry leaders. Covering customer service, personalization, loyalty, technology and more.| www.customerexperiencedive.com
The home improvement retailer says associates will be able to better guide professional customers through complex projects with new insights available through its Sidekick app.| CX Dive
The Biden-Harris administration on Monday launched “Time Is Money,” an initiative to crack down on businesses that purposefully provide poor customer service in an effort to maximize profit.| CX Dive