Call whisper is a call monitoring feature when a supervisor can speak directly to an agent during a call without the customer's knowledge, providing coaching or guidance as needed.| MightyCall –
Call listening allows users to monitor live phone conversations without participants knowing. Often used for call center agents training and quality assurance. Enhance your calling today!| MightyCall –
Call barging is a MightyCall's call center software that allows a supervisor or manager to join an ongoing call between an agent and a customer.| MightyCall –
Learn all about MightyCall Virtual Phone System, Voice, Web and App Features. The components that will help your business succeed!| MightyCall –
The must-have call center features include ACD, IVR, call queue, call recording, call monitoring, call routing, call whisper, and more. Read on to find out which ones you need.| MightyCall –
Call monitoring is the real-time listening and analysis of calls. It is used to improve call center agent performance, provide training and guidance, and deliver consistent high-quality customer support.| MightyCall –