Learn how to stay customer-obsessed after digital transformation. Explore feedback trends, challenges, and retention strategies.| Alchemer
Customer feedback is everywhere. Customers share their thoughts and feelings through traditional surveys, app store reviews, and mobile apps or websites.| Alchemer
Every year seems to bring more channels, more data, and higher, changing customer expectations. The good news for CX professionals, however, is that| Alchemer
Today, it's well understood that customers expect organizations to ask for their feedback. However, many organizations fall short in their survey| Alchemer
A successful survey has a number of components, from its design to the target audience to when it’s sent. Perhaps nothing is more critical, though, than| Alchemer
Smart thinking: you’ve decided to use a survey to gather feedback on your company’s customer experience (CX). Customer experience surveys are an excellent| Alchemer
The following content is from our new e-guide, Customer Feedback in the Digital Era. To access the full guide, click this link! The| Alchemer