Since 2018, the American Customer Satisfaction Index has been painting a clear picture—customers are growing more frustrated, and their patience is wearing| Peaceful Leaders Academy
Conflict is inevitable in healthcare and often intensified by the high-stakes, stressful environment and […]| Defuse - De-Escalation Training
Conflict is a common occurrence in all work environments. De-escalation techniques are essential in […]| Defuse - De-Escalation Training
Conflicts can occur at any time for any reason. Discover the five de-escalation skills necessary to resolve conflict when it happens.| Defuse - De-Escalation Training
Working in customer service has its ups and downs, but you can mitigate the negatives by maintaining a positive attitude. Find out how in our guide!| Defuse - De-Escalation Training
Being on a customer service team is hard, but knowing de-escalation techniques can help ease off the burden. Learn more on our expert-written blog post!| Defuse - De-Escalation Training
In today’s fast-paced world, effective de-escalation customer service techniques are more important than ever, […]| Defuse - De-Escalation Training
Being a member of a customer support team is a very challenging and stressful […]| Defuse - De-Escalation Training
In the business world, communication isn’t just about words but about everything else you […]| Defuse - De-Escalation Training
The employee handbook might say that you are a cashier or a call center […]| Defuse - De-Escalation Training
