Contact Center Coaching to Improve Customer Satisfaction (CSAT) - COPC Inc.
Avoid common coaching pitfalls, reduce wasted effort, and drive fundamental improvements in CSAT with the power of driver-based coaching.| COPC Inc.
Since 1996, the COPC Standards have provided a performance management system to improve operations that support the customer experience.| COPC Inc.
Avoid common coaching pitfalls, reduce wasted effort, and drive fundamental improvements in CSAT with the power of driver-based coaching.| COPC Inc.
Balanced scorecards provide a holistic view of an organization's site, program, department, team or employee performance. Rather than analyzing individual| COPC Inc.
We'll uncover the secrets of leveraging two types of balanced scorecards to drive exceptional performance and achieve organizational goals.| COPC Inc.
