Generative AI tools often produce text at high reading levels, posing difficulty for low-literacy users. Specifying lower reading levels in the prompt can go wrong, making a copy review imperative before publishing.| UX Tigers
Users now do basic operations with confidence and perform with skill on sites they use often. But when users try new sites, well-known usability problems still cause failures.| Nielsen Norman Group
Among high-legibility fonts, a study found 35% difference in reading speeds between the best and the worst. People read 11% slower for every 20 years they age.| Nielsen Norman Group
Across 33 rich countries, only 5% of the population has high computer-related abilities, and only a third of people can complete medium-complexity tasks.| Nielsen Norman Group