20 Tips to Improve Customer Service & Buyer Experiences
The best thing you can do for your customers is optimize their experience. This article runs down 20 actionable tips for you to improve customer service.| Chargebacks911
The best thing you can do for your customers is optimize their experience. This article runs down 20 actionable tips for you to improve customer service.| Chargebacks911
Chargeback solution providers come in all shapes and sizes, and they all promise to save you revenue. But can they guarantee an ROI? What do they base their promise on? Are they fighting every illegitimate chargeback, or only the easy wins? Here are some tips on what you can expect from a chargeback solution ... and what you should demand in a chargeback solution provider.| Chargebacks911
From velocity checks and rate limits to more advanced tools, this article provides actionable strategies you can implement to keep card testers at bay.| Chargebacks911
Shopping has changed; the chargeback system hasn’t. Does that matter? Just how bad IS the fraud problem? Here's a list of facts to provide the answer.| Chargebacks911
How do fraud detection false positives happen? Can false positives be prevented, ensuring you don’t accidentally reject good buyers?| Chargebacks911
Chargebacks caused by card-not-present fraud can quickly eat into your bottom line. Fight back! Experts have identified 20 red flags that may be signs of credit card fraud attempts. From obviously suspicious behavior to insider tricks, Merchants need to know and recognize these potential red-flag events and understand which actions to take to reduce CNP fraud.| Chargebacks911
Chargebacks were meant to protect cardholders against fraud. What happens when they commit chargeback fraud, though? Here's the ultimate guide for 2025.| Chargebacks911
The volume of cardholder information floating around in the ether means that credit card fraud prevention is more essential than ever. If we don’t devote serious resources to this problem, total losses will easily surpass $100 billion this year.| Chargebacks911
An above-average chargeback rate for either Visa or Mastercard can devastate your bottom line. But what’s considered “average,” and why does it matter? Also, what can you do to keep your chargeback rate in the safe zone?| Chargebacks911
A chargeback blacklist is used to block certain customers based on previous fraudulent actions. It sounds like a great idea, but does it work? Are blacklists truly effective? Or are they costing you more than you’re saving?| Chargebacks911
Fraud scoring can help you make smart choices about whether to accept or reject orders. Let's weigh the pros and cons of using this key fraud prevention tool.| Chargebacks911
Welcome to Chargebacks 101! We’re look ingat what merchants & consumers need to know about chargebacks — what they are, how they work, and when to use one.| Chargebacks911
Mastercard SecureCode serves as an extra layer of protection designed to defend cardholders—and merchants—against the growing threat of fraudulent activity.| Chargebacks911
What does fraud detection entail? Who are the best service providers of 2025, and how do you find the right tools to fit your specific needs? Let’s find out.| Chargebacks911
It’s an extra layer of fraud protection for consumers AND merchants.| Chargebacks911
With an eCommerce transaction, 3-D Secure technology works like an online PIN code. It can protect against criminal fraud attacks, but equally important, it protects you from liability due to fraud and other losses. Despite concerns about increased friction, every merchant should deploy 3-D Secure at checkout.| Chargebacks911
Proxy piercing lets you fight back against fraud. In this post, we’ll talk about proxies, plus look at the role proxy piercing plays in fraud management.| Chargebacks911
This article will explain everything you need to know about ECI indicators, including what they are, when you’ll see them, and what they mean.| Chargebacks911
