Customers buy products and services with an implied guarantee that their purchase will is guaranteed to give them what they expected.| The Thriving Small Business
Without goals, organizations respond to what happens to them instead of setting their own direction by prioritizing goal tasks.| The Thriving Small Business
A loyal customer base is important because it is those consumers who sustain and grow businesses. Learn tips to improve customer loyalty.| The Thriving Small Business
Customer service is a common term we are all familiar with which means “one who aids or provides help to the purchaser of a good or service”.| The Thriving Small Business
Organizations should have an expectation for employees to provide good customer service. This is done by defining customer service standards.| The Thriving Small Business
A customer service strategy helps employees understand the importance of the customer experience and works to create a service culture.| The Thriving Small Business
You have one opportunity to make a first impression. Use this sample telephone script so customer calls are answered how you want!| The Thriving Small Business